Everything you need to know before your first order.
We've tried to make the process of working with Petonia Living as straightforward as possible. Here's how it works.
Six steps from enquiry to delivery.
Send us a trade enquiry with your business name, product interest, and approximate quantities. We respond within 24 hours.
Request a physical sample before committing to an order. Sample cost is credited in full against your first order.
We provide a formal trade price quote with exact per-unit pricing, lead time, and a shipping estimate.
Confirm your order with a 50% deposit. Balance is due prior to dispatch.
We manage production and shipping from India directly to your UK address. Standard: 15 days. Custom: 35–40 days.
Established accounts receive priority production allocation, extended payment terms, and early access to new products.
No minimum order.
There is no minimum order quantity on standard products. Order one bed to test, or five hundred to stock your range.
Some custom fabric colours and bespoke design options carry a minimum production threshold. Our trade team will advise on a per-enquiry basis.
Pricing on enquiry.
We don't publish fixed price lists — because the right price depends on order quantity, customisation, private label options, and shipping destination.
Request a trade quote and we'll respond with a complete, itemised price proposal within 24 hours.
Lead Times
Delivered to your door.
All products are shipped from our manufacturing partner's facility in India directly to your UK address. We handle all logistics, customs clearance, and documentation.
Most economical for standard orders. Transit: approximately 20–25 days.
Available for urgent orders. Transit: approximately 5–7 days. Premium applies.
Frequently Asked Questions
Do you supply outside the UK?
Currently our primary focus is the UK market, but we welcome enquiries from European retailers. Contact us to discuss.
Can I order samples first?
Yes. Samples are available for all standard products. The sample cost is credited in full against your first order.
Is private labelling included in the price?
Private label hang tags and packaging are available at no additional cost on qualifying orders. Sewn-in labels and full OEM are discussed per project.
What compliance documentation do you provide?
We provide GPSR-relevant documentation, product specifications, and material safety information on request.
What are your payment terms?
50% deposit on order confirmation. Balance due prior to dispatch. Extended terms available for established accounts.
Can I get an exclusive colourway for my store?
Yes. Retailer-exclusive colourways and designs are available across most of the Signature range. Contact us to discuss minimum requirements.